IT Specialist

Discovery Natural Resources LLC is a domestic, onshore exploration and production company with over 1,000 wells in operation in Texas.

Responsible for end user help desk support, PC and network troubleshooting for Discovery’s Texas field office in Barnhart, Texas.

Primary Responsibilities

• Provide first-line support to end-users for hardware, software, and network issues.
• Assist with the installation, configuration, and troubleshooting of desktop computers, printers, and other peripheral devices.
• Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer satisfaction.
• Assist in the management of user accounts and permissions in Active Directory and Office 365.
• Help with the setup and support of conference room technology and AV equipment.
• Support basic networking tasks, including troubleshooting connectivity issues and assisting with wireless setup.
• Document all support requests and resolutions in the help desk ticketing system.
• Work closely with senior IT staff to escalate and resolve more complex technical issues.
• Assist with routine maintenance tasks and system updates as required.
• Maintain accurate and up-to-date documentation of IT procedures and knowledge base articles

Education and Experience

• Associate’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Basic understanding of Windows operating systems and Office 365 applications.
• Familiarity with common networking concepts and hardware is a plus.
• Experience in a customer service or technical support role is a plus but not required.

Skills and Knowledge

• Commitment to Discovery Natural Resources expectations and core values.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Eagerness to learn and develop new technical skills.
• Ability to work well both independently and as part of a team.
• Reliable and punctual with a strong work ethic.

*Frequently sit for extended periods of time. Regularly view a computer screen for extended periods of time. Regularly type on a keyboard and/or perform data entry continuously. Occasionally may be required to reach, squat, bend and lift up to 10 lbs (files or documents). May also require occasional lifting of heavy objects (30+ lbs).